We offer fast UK delivery and a clear returns process to give you confidence when shopping with us.
Delivery
- Standard Delivery: £4.99 for postage, packaging, and tracked next working day delivery via DPD or DPD 1-4 days delivery if the shipping address is not mainland UK.
Please note our order cut off times are Monday-Friday 16:00. All orders placed after this will be shipped the next working day. Tracking details will be provided once dispatched.
- Free Delivery: Automatically applied to orders over £300
- Express Delivery: DPD guaranteed next working day by 12:00
Please note our order cut off times are Monday-Friday 16:00. All orders placed after this will be shipped the next working day. Tracking details will be provided once dispatched.
- Priority Delivery: DPD guaranteed next working day by 10:30
Please note our order cut off times are Monday-Friday 16:00. All orders placed after this will be shipped the next working day. Tracking details will be provided once dispatched.
- Saturday Delivery (Mainland UK Only): DPD Saturday delivery
Please note our order cut off time is Friday at 16:00 and excludes bank holiday weekends. All orders placed after this will be shipped the next working day. Tracking details will be provided once dispatched.
Returns & Refunds
- Return Window: You have 30 days from delivery to return items
- Eligibility: Items must be returned unused, in original condition, and in original packaging
- Refund Process: Please contact customer service before returning any item. Once we receive and inspect your return, we'll notify you of approval. Refunds are issued to your original payment method
- Partial Refunds: May apply if items are damaged, missing parts, or returned after 30 days
- Sale Items: Cannot be refunded
- Exchanges: Only available for defective or damaged items. Please contact us before sending
- Return Shipping: Customers are responsible for return postage. We recommend using a tracked service
- Return Address: Aesthetics Shop UK, 124a Linthorpe Road, Middlesbrough, TS1 2JR
- Support: For help with returns, refunds, or exchanges, email us at [email protected]